About this role
This is a dual receptionist/scheduler role. Under the direct supervision of the Practice Administrator, the Patient Experience Specialist (Receptionist) is responsible for greeting patients, entering and verifying patient demographics and insurance information, collecting co-payments and balances due, and providing excellent customer service to patients and team members. Under the direct supervision of the Practice Administrator, the Scheduler is responsible for providing excellent customer service skills when scheduling patient appointments according to criteria set forth by individual providers and the department. This position also answers phones and assists with creation of provider schedules.