About this role
The IT Manager, Help Desk leads The Odom Corporation’s enterprise service desk and end-user technology support function. The role is accountable for delivering reliable, high-quality, customer-facing Tier 1 and Tier 2 support and ensuring that systems, devices, and access enable business productivity across corporate, warehouse, field, and remote environments. This leader drives service excellence through strong team leadership, disciplined service management, and data-driven continuous improvement while partnering cross-functionally to resolve issues, address root causes, and improve the end-user experience. Annual Salary: $115,000 - $145,000 (DOE) + bonus