About this role
Senior CRM Process Owner (all genders) at Zalando. Location: Berlin, Berlin, Germany. Role: designing workflows, driving automation, leading releases Requirements: 5+ years Salesforce platform development experience; Salesforce Administrator and Platform App Builder required; Sales/Service Cloud Consultant preferred; experience with Salesforce Flows, Agentforce/Einstein, Jira, Signavio, BPMN, and CRMA; strong stakeholder, UAT, and process-mapping skills. Category: Product Management Seniority: Senior Level Tools: Salesforce, Salesforce Flows, Agentforce, Einstein, Jira, Signavio, BPMN, Salesforce CRM Analytics (CRMA) Certifications: salesforce administrator, platform app builder, sales cloud consultant, service cloud consultant Commitment: Full Time Workplace: Hybrid Languages: English