About this role
Functional Salesforce Service Cloud Consultant (Helsinki, Tampere, Oulu) at Sofigate. Location: Helsinki or Oulu or Tampere. Role: leading workshops, designing solutions, advising customers Requirements: 5+ years in Service Cloud implementations or contact center/customer service transformations; strong Service Cloud configuration and automation skills; understanding of Salesforce AI features; fluent Finnish and English; experience designing business solutions. Category: Business Development Seniority: Senior Level Tools: Salesforce Service Cloud, Service Console, Omni-Channel, Knowledge, Flow, Prompt Builder, Einstein, Agentforce, Salesforce Sales Cloud, Field Service, Salesforce Commitment: Full Time Workplace: Hybrid Languages: Finnish, English