About this role
Senior Back-End Engineer at Company Description. Location: Casablanca, Casablanca-Settat, Morocco. Role: supervising processes, maintaining automations, resolving incidents Requirements: Maintaining Salesforce Service Cloud in production: manage automations (Flows, routing, SLA), support Case Management, resolve functional/technical incidents, handle minor enhancements, manage CRM integrations and reporting, and support end users. Category: Information Technology Seniority: Senior Level Tools: Salesforce Service Cloud, Salesforce Flow, Omni-Channel, Email-to-Case, CRM Commitment: Full Time Workplace: Onsite Languages: French