About this role
Senior Back-End Engineer at Publicis Groupe Holdings B.V. Location: Casablanca, Casablanca-Settat, Morocco. Role: supervising processes, managing automations, resolving incidents Requirements: Maintain Salesforce Service Cloud operations, manage Flows/Escalations/Routing/SLA, optimize Case Management/Email-to-Case/Omni-Channel, investigate incidents, support users, manage integrations and reports. Category: Software Development Seniority: Senior Level Tools: Salesforce, Service Cloud, Flows, Escalations, Routing, SLA, Case Management, Email-to-Case, Omni-Channel, reports, dashboards Commitment: Full Time Workplace: Hybrid Languages: French