About this role
Massy Gas Products (Trinidad) Ltd invites applications to fill the contract position of Export Sales Support. The Export Sales Support provides administrative and operational assistance to the Export Sales Representatives to ensure smooth execution of sales activities and efficient customer service. This role acts as a key link between customers, internal departments (logistics, finance, production), and the sales team to ensure timely processing of orders, documentation, and customer requests.
KEY DUTIES & RESPONSIBILITIES
• Prepare and process customer quotations, sales orders, and delivery documentation.
• Maintain accurate customer records, pricing, and contract details in the company’s CRM or ERP system.
• Monitor order status and communicate updates to Account Managers and customers.
• Track and follow up on pending quotations, tenders, and renewals.
• Support preparation of monthly sales reports and performance dashboards.
• Respond to customer inquiries and route requests to the relevant Account Manager or department.
• Coordinate delivery schedules with the logistics and operations teams to ensure timely supply.
• Support resolution of customer issues such as delivery discrepancies, invoicing queries, or product availability.
• Assist in planning and scheduling ISO and cylinder returns, exchanges, and inventory reconciliation.
• Liaise with credit control and finance to monitor customer accounts and ensure compliance with credit terms.
• Support the Account Managers in preparation for client meetings, presentations, and proposals.
• Maintain up-to-date filing of customer communications and sales documentation.
• Assist in coordinating internal meetings and follow-ups for the sales team.
• Identify opportunities to streamline sales processes and improve customer experience.
MINIMUM QUALIFICATIONS AND EXPERIENCE
• Diploma or Degree in Marketing and Sales.
• Must be fluent in Spanish.
• Three (3) to five (5) years' experience in a similar position, or in a customer service, sales or marketing position.
• High level of emotional intelligence.
• Strong decision making and problem-solving abilities.
• Strong communication, interpersonal and networking skills
• Effective negotiation, collaboration and conflict resolution skills.
• Strong planning, organizing and execution abilities.
• Operational Excellence and Process Improvement. Adaptability, Agility and Resilience.
• Customer focused with emphasis on service excellence.
• Excellent analytical abilities with a data-driven approach to decision-making.
• Digital literacy and technological proficiency.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.
Please forward applications on or before November 14, 2025 to
The Human Resource Manager
Massy Gas Products (Trinidad) Ltd at:
https://massyenergy.bamboohr.com/careers/57
UNSUITABLE APPLICATIONS WILL NOT BE ACKNOWLEDGED