About this role
Support Technician at Seasalt. Location: Redruth or Falmouth. Role: resolving incidents, troubleshooting tickets, mentoring technicians Requirements: Proven technical support experience resolving incidents and service requests across stores, warehouse and head office using ITSM; strong Windows, macOS, Active Directory, Microsoft 365 and networking knowledge; clear ticket documentation and stakeholder communication. Category: Information Technology Seniority: Mid Level Tools: Microsoft Teams, IT Service Management (ITSM), Active Directory, Azure Active Directory, Exchange Online, Microsoft 365, Microsoft Office, Windows 10, Windows 11, Mac OS, DHCP, DNS Certifications: mcp, mcsa, mcse, comptia, microsoft role-based Commitment: Full Time Workplace: Hybrid Languages: English