About this role
The primary purpose of the Account Representative is to increase revenues through acquisition, development and maintenance of Aloha Air Cargo Accounts while working in a call center environment. Representative is responsible to proactively manage a book of business comprised of small to medium sized (volume) customers; provide superior customer service to Aloha Air Cargo’s customer base; and provide primary support to the Account Managers and operational teams. Will leverage their relationship management skills to ensure excellent service delivery leading to customer satisfaction and retention, as well as act as the liaison between AAC operations and commercial teams. The Account Representative will effectively sell Aloha Air Cargo services, ensuring customer satisfaction.