About this role
SWBC is seeking a talented individual to provide customer service support for loan portfolios to financial institutions, insurance agents and borrowers/members by assessing and updating collateral protection insurance (for both auto and mortgage loans) coverage and identifying uninsured loans.
Why you'll love this role:
You will enjoy Monday - Friday work hours in a role that is not only a great opportunity to learn a process that benefits yourself and/or others, but you are able to assist customers with their needs, making a positive impact on their experience with SWBC.
Essential duties include the following:
• Resolves inbound calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by borrowers/members, financial institutions and insurance agents by researching, verifying, updating loan insurance information, making outbound calls and documenting the affected account’s history file. • Responsible for meeting or exceeding quality expectations to ensure customer satisfaction. • Adheres to schedule, ensuring promptly logged into the system and available for calls. • Responsible for handling the calls effectively and efficiently, multi-tasking to meet the average handle time expectations of the calls. • Handles most complex calls with minimal assistance (lapses, waives, breaks in coverage, and the like). Provides assistance in and/or refers high-level, complex questions, problems or client complaints to appropriate resources to ensure customer satisfaction. • Updates the system with pertinent insurance data, adhering to department procedures. • Performs other duties/campaigns assigned by management.
Serious candidates will possess the minimum qualifications:
• Some college course work in Business, Management, Communications, Marketing, related field or equivalent experience. • Minimum one to two (1-2) years of in-bound, out-bound or other related call center, telemarketing or related experience in insurance or banking environment, preferred. • Strong workflow and written and verbal communication skills. • Able to remain professional and courteous in all interactions with SWBC clients and staff. • Able to effectively multi-task. • Able to operate a computer and basic office equipment. • Able to type 40 WPM accurately. • Able to operate a 10-key calculator by touch.
Additional Information: SWBC is a Substance-Free Workplace and requires pre-employment drug testing. To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.