About this role
Key Responsibilities
• Provide high quality HR services, including onboarding, contract management and expat management (for international assignments)
• Prepare employment contracts, letters, and other HR employment documentation with high standard of accuracy.
• Support implementation of various processes, programs, upgrades and improvement activities which are HR related.
• Ensure accuracy in process documentation, including updating and creating Work Instructions that adherences to the current process.
• Provide basic service and support on minor issues relating to defined HR processes as assigned by Team Leader and/or Manager
• Optimise the use of current HR systems
• Support technology implementations, upgrades and process improvement activities that relate to HR
• Ensure output is in line with the SMEC/SJ templates, ensuring adherence to SMEC’s/SJ’s Business Management System (BMS) guidelines and standards
• Review insurance requirements and compliance of international employees prior to mobilisation, advising the appropriate people where there are discrepancies
• Maintain data integrity of information held in the systems through auditing and resolution of issues. Provide additional support to the Corporate HR team as and when required covering HR-focused reporting and ad hoc tasks
• Ad hoc tasks as requested
Key Performance Indicators
• Less than one out of twenty documents that leaves the HR Services team has an error
• There are no recurrent omissions or deviations from approved and documented processes
• The correct templates are used for each document
• Documents are produced in a timely manner and with a high standard of accuracy
• Insurance issues are identified and escalated appropriately
• Information held in the HR systems is accurate and reliable
• Responses are correct, delivered in an acceptable timeframe and professionally worded. If redirection is necessary, ensure the transfer is seamless
• Queries and issues are escalated appropriately
• Professional ethics and standards are maintained
Key Qualifications, Knowledge, Skills and Experience
• Candidate must possess at least a Bachelor's/College Degree in a relevant field • 2 to 3 years’ related experience within a Shared Services Environment • Candidate should be a highly motivated self-starter, be able to demonstrate competence in technical problem solving and must also be able to work under pressure both individually and as part of the team • Proven interpersonal and communication skills • Must be analytical, hardworking, a team player and must support the concept of “fun” in the workplace • Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion • Effective time management, administrative documentation and organizational skills. • Customer Service-oriented providing proactive solutions and alternatives • Must possess excellent written and verbal business communication and presentation skills
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!