About this role
Desktop Support Technician, Associate at LCG, Inc.. Location: Bethesda, Maryland, United States. Role: providing support, troubleshooting devices, managing endpoints Requirements: Minimum 3 years desktop/end-user IT support (including 1 year mac troubleshooting); experience with Windows/macOS, Office 365, Adobe, ServiceNow, BigFix/JAMF; ability to obtain Public Trust clearance; Bachelor's in IT or equivalent. Category: Information Technology Seniority: Mid Level Tools: Microsoft Windows 10/11, macOS, Microsoft Office 365, Adobe Acrobat DC, ServiceNow, BigFix, JAMF, BitLocker, FileVault, Cylance, Bomgar, Active Directory, PIV/CAC, Microsoft Teams, Zoom, USGCB, CIS benchmarks, NIST 800-88 Certifications: comptia a+, mcts, acmt, acsp, itil 4 Commitment: Full Time Workplace: Onsite Languages: English