About this role
Key Responsibilities
Document Review (QA)
• Ensure BMS documents are reviewed periodically by Area Experts and Owners • Ensure documents are free from errors before uploading to the BMS by: • Liaising with GSS Marketing and Communications Team in proofreading and correcting spelling and grammatical errors • Reformatting documents to ensure consistency with BMS Instructions • Proper documentation of changes and revision comments
Business Process Review
• Work with area owners and key stakeholders in the review of critical business processes and systems to identify process gaps • Develop accurate process maps to identify workflows, information dependencies, bottlenecks, decision-making points and client requirements • Undertake best practice gap analysis and support area owners and key stakeholders in resolving process issues identified by the process review • Develop necessary documentations, (e.g. procedures, guidelines, working instructions, user guides) using range of sources and tools for process implementation
BMS Administration
• Facilitate resolution of BMS-related issues and requests in a timely manner, including but not limited to: - Document Change Requests - Access Errors/Requests - Journal/Article Requests
• Liaise with internal team members or other functional groups to address unresolved issues • Review any feedback or suggestions by users and forward to the appropriate functional group, as necessary • Act as the administrator of the following BMS sites: -Audit Site (Audit Programmes, Audit Reports, Issue Notifications) -Client Pre-registered Suppliers Site -Knowledge Portal
• Prepare reports related to the performance of the BMS - BMS Usage Report -BMS Recent Changes -Audits -Summary of Regional BMS Reports
• Identify and suggest possible improvements on internal processes • Other tasks related to BMS systems, as required.
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!