About this role
Nusenda Credit Union is currently seeking a Call Center Lender. In this role, you'll be responsible for providing members and potential members with excellent service, in a contact center environment. You will be knowledgeable in all functions and processes regarding transactional and lending operations. You'll answer calls, troubleshoot, and resolve member issues, specific to processing of loan applications, and opening memberships. You'll Identify products and services that align with members’ financial needs. You will be a trusted financial resource to existing and potential members by utilizing a consultative approach to evaluate, educate, and fulfill members’ financial needs.