About this role
Responsible for assisting, coordinating, and championing customer issues with external customers as well as with laboratory leadership, sales, marketing and other internal departments through providing initial primary phone response to inbound customer call activity and to insure accurate and timely response to customer needs by appropriate team members, answer basic questions, or schedule services for client. The Customer Service Representative will be able to provide guidance to the caller through assisting with customer issues through resolution, case follow-up, follow-up and proactive communication with new and active customers as well as provide overall leadership and technical assistance across the laboratory.