About this role
The Service Desk Technician II acts as the face of NAES IT support by providing Tier II support for all remote sites and internal employees. This is primarily done by handling escalations from the Service Desk Technician I roles while also assisting the IT manager in triage of tickets to the appropriate tier. The Service Desk technician II will provide technical solutions to end users for computer hardware, M365 products, network connectivity, and peripherals. Additionally, the Service Desk Technician II will partner with IT team members to establish technical standards, methods, and priorities.