About this role
Customer Experience Manager - Call Center at Mecklenburg County Department of Community Resources. Location: Charlotte, North Carolina, United States. Role: supervising staff, managing operations, analyzing performance Requirements: Manage a call center and administrative support team; requires bachelor’s in Human Services or related, minimum 6 years relevant experience including 1 year supervisory, valid NC/SC driver’s license and county driving privileges, strong leadership and program management skills. Category: Customer Service Seniority: Senior Level Tools: Microsoft Office Suite Certifications: drivers, county driving privileges Commitment: Full Time Workplace: Onsite Languages: English