Call Center Representative 2 @ Office of the New York State Comptroller

Call Center Representative 2 at Office of the New York State Comptroller. Location: Rochester, New York, United States. Role: supervising staff, handling calls, monitoring calls Requirements: High school diploma or equivalency plus 3 years customer service experience (or 60 college credits +2 yrs, or bachelor's +1 yr). Ability to supervise staff, excellent oral/written skills, PeopleSoft and Self-Service knowledge, valid driver’s license. Category: Customer Service Seniority: Mid Level Tools: PeopleSoft, Self-Service Application, OSC Intranet, Internet Commitment: Full Time Workplace: Hybrid Languages: English