About this role
The Senior Manager – Operations ROI will be senior operational leader responsible for providing strategic leadership and guidance to all the Managers, Supervisors and Associates of the US Healthcare ROI Operations team. This role requires a leader with deep expertise in US Healthcare operations, process standardization, and team development. Establish the long-term vision, operational goals and roadmap for US Healthcare ROI Operations. Drive enterprise level scalability, process modernization and automation. Lead strategic initiatives focused on enhancing process efficiency, ensuring compliance, delivering high quality services, driving operational performance, quality, managing P&L and client satisfaction.