About this role
The Patient Access Representative is located at our administrative office in our centralized call center. This role encompasses all of the various ways we interact with our patients. This includes answering and routing all incoming calls for Mosaic Community Health in a timely, professional and courteous manner. This role provides service to patients by answering questions, making appointments, entering documentation and routing encounters as appropriate using electronic health record (EHR) software and establishing new patients over the phone prior to their first appointment. Duties also include handling pre-registration and registration pre verification for all patients at Mosaic Community Health, new or established.