About this role
Under the direct supervision of the Manager of Customer Service, to take personal responsibility for caring for the needs of Moody Bible Institute customers making contact through the Customer Service Center (CSC). Provide service to the customers by processing their requests in CSC or by routing the customers, or their information to the proper departments. CSC is the entry point for customers coming into MBI on seven main phone numbers and email addresses. We strive to meet the needs of our customers quickly and accurately via multiple computer systems.