About this role
Job Title
Wanless- Store SupervisorJob Description
Type of Position: Supervisor Supervisor's Title: Store Supervisor Department: Operations
About Nova Cannabis
Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at everyday low prices.
Role and responsibilities include, but are not limited to:
Customer Offering
• Deliver exemplary customer service • Greet customers when they enter the store and take customer to product when required • Generate sales by educating, advising and suggesting products to every customer • Maintain a high level of service and product knowledge • Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints • Accountable for product rollouts and product launches in partnership with management • Understand and utilize local market tends in partnership with management • Evaluate programs and promotions for effectiveness and offer recommendations to management • Assist customer from store and/or offer car service when appropriate • Create a culture that has a passion for Cannabis
Day to Day Operations
• Meet or exceed department financial targets through partnership with management • Ensure location follows merchandising and pricing guidelines • Assist in all operational duties in partnership with management • Ensure store is presentable and relay any maintenance issues to management • Manage communication (mail, email, voicemail) in absence of management • Manage ordering and receiving in partnership with management • Actively aim to increase and share product knowledge • Maintain inventory levels in partnership with management • Attend OHS, LP meetings and training sessions as required • Stock shelves and cooler with product • Set daily tasks for the store in absence of management • Review flyers, upcoming event and promotions; execute appropriately • Participate in routine store maintenance and cleaning • Stay up to with industry legislation, trends and new products Other tasks as assigned
Regulatory Adherence
• Ensure that OHS, LP, SellSafe, Qualified Cannabis Worker (QCW) and other regulatory requirements and procedures are implemented and adhered to • Maintain First-Aid, LP and OHS Training • Maintain SellSafe and Qualified Cannabis Worker (QCW) Certification • Ensure AGLC/BC LRS/AK ABC Board and other government guidelines are met • Adheres to all Nova policies, with a focus on Social Responsibility
Experience and Qualifications
• Minimum, 1-year supervisor experience (preferred) • Minimum, 2-years of customer service experience • Minimum, 2-years of retail and/or hospitality experience • Cannabis, liquor or healthcare experience is preferred • High School Diploma or equivalent • Valid SellSafe & QCW (Qualified Cannabis Worker) certification • First-Aid Certificate is considered an asset • Must complete and pass a Criminal Record Check • Working knowledge of regulations as it pertains to selling cannabis in Alberta
Personal Characteristics and Requirements
• Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers • Ability to think on your feet and creatively problem solve • Open-minded and constantly identifying ways to improve • Passionate about creating a positive, memorable, and tailored experience for every customer • Excellent communication skills (written and verbal) and a professional demeanor • Team player who is passionate about supporting the overall success of the business • Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times • Responsible and reliable • Must be 18 years of age or older • Must have reliable transportation to commute to/from work
To Apply If you are excited about this opportunity and meet the criteria listed above, we want to hear from you! Please send your resume to ria.patel@sndl.com for consideration. We are an equal opportunity employer committed to workforce diversity. We thank all applicants for their interest in Nova Cannabis; however, only candidates selected for an interview will be contacted. Reminders Before Applying
• Please ensure that you notify your Store Manager of your application. • Area/Regional Managers must complete an Internal Reference Check Form before internal candidates can be interviewed.
Thanks for applying! Number of Openings
1Time Type Full time