About this role
Director of Customer Success at Rilla. Location: New York City, New York, United States. Role: leading team, coaching CSMs, owning accounts Requirements: Proven experience building and scaling high-performing customer success teams, coaching CSMs, owning strategic accounts, and designing onboarding and engagement playbooks. Category: Customer Service Seniority: Senior Level Tools: ServiceTitan, Salesforce, Lasso, Buildertrend, BuildOps, Housecall Pro Commitment: Full Time Workplace: Onsite Languages: English