About this role
Helpdesk Technician at Hays Electrical Services. Location: Houston, Texas, United States. Role: providing support, managing tickets, configuring devices Requirements: Provide first-line IT support, log and manage helpdesk tickets, troubleshoot hardware/software/connectivity, set up devices, manage Microsoft 365/Entra ID accounts, and document resolutions; up to 2 years helpdesk experience preferred. Category: Information Technology Seniority: Entry Level Tools: Atera, Autodesk, ConnectWise, Microsoft 365, Microsoft Defender, Microsoft Entra ID (Azure AD), Microsoft Intune, Microsoft OneDrive, Microsoft Outlook, Microsoft SharePoint, Microsoft SharePoint Online, Microsoft Teams, ServiceNow, Trimble Suite, Windows 10, Windows 11, Apple iOS Certifications: comptia a+, md-102, ms-900 Commitment: Full Time Workplace: Onsite Languages: English