About this role
Customer Success Manager at BS&A. Location: Lansing, Michigan, United States. Role: onboarding customers, driving adoption, resolving escalations Requirements: 3+ years in account/product/professional services/support (SaaS/GovTech preferred). Deep knowledge of BS&A products, customer business processes, Salesforce proficiency, strong communication and relationship skills. Category: Customer Service Seniority: Mid Level Tools: BS&A Products, .NET, Salesforce Commitment: Full Time Workplace: Hybrid Languages: English