About this role
The Video Services Specialist is a key contributor to the Credit Union's mission by delivering high-quality service through video interactions and phone-based member support. This role is responsible for addressing a variety of financial needs with accuracy, professionalism, and urgency while identifying opportunities to promote products and services that improve members’ financial wellbeing. Work flexibility is required, including availability for shifts that fall during opening, closing, weekends, and holidays, depending on business needs. Flexible work arrangements (hybrid or on-site) may be available based on departmental guidelines.