About this role
We are currently seeking a self-motivated, results oriented SERVICE EXPERIENCE ADVISOR. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years! The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensuring confidence in the repair process. Located at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions.