About this role
IT Help Desk Technician at Epiphany Dermatology. Location: Austin, Texas, United States. Role: managing queue, troubleshooting issues, managing accounts Requirements: Provide technical support and triage via help desk ticketing; troubleshoot hardware, software, network and user account issues; manage hardware procurement and remote troubleshooting; escalate and document resolutions. Category: Information Technology Seniority: Entry Level Tools: Windows, Google Workspace, RingCentral Certifications: comptia a+, network+, microsoft Commitment: Full Time Workplace: Onsite Languages: English