About this role
Student Support Specialist (Student Enrollment & Account Management) at Johns Hopkins University. Location: Baltimore, Maryland, United States. Role: providing support, managing cases, advising students Requirements: High school diploma, 3+ years customer service experience, knowledge of financial aid, registration, student accounts, Title IV compliance, case management, and proficiency with SIS/PowerFAIDS/OnBase/Salesforce and Microsoft Office. Category: Education services Seniority: Mid Level Tools: Student Information System (SIS), PowerFAIDS, OnBase, Salesforce, Microsoft Outlook, Microsoft Word, Microsoft Excel, Windows Commitment: Full Time Workplace: Hybrid Languages: English