About this role
SuccessFactors Recruiting: Student Support Specialist (Student Enrollment & Account Management) (121658) at Johns Hopkins University. Location: Baltimore, Maryland, United States. Role: answering inquiries, managing cases, advising students Requirements: High school diploma, 3+ years customer service experience, familiarity with financial aid, registration, student accounts and Title IV compliance; strong communication, problem-solving, and database skills; proficiency with MS Office and case management. Category: Customer Service Seniority: Mid Level Tools: Student Information System (SIS), PowerFAIDS, OnBase, Salesforce, Microsoft Outlook, Microsoft Word, Microsoft Excel, Zoom, Windows Commitment: Full Time Workplace: Hybrid Languages: English