About this role
Client Retention & Resolution Specialist at Upfluence. Location: New York City, New York, United States. Role: retaining customers, resolving issues, managing escalations Requirements: Bachelor's degree, 2+ years in account management or customer success with retention focus, strong conflict resolution and negotiation skills, CRM proficiency, excellent communication and cross-functional experience. Category: Customer Service Seniority: Mid Level Tools: CRM Commitment: Full Time Workplace: Hybrid Languages: English