About this role
Head of Customer Success at ShipperHQ. Location: Austin, Texas, United States. Role: reducing churn, managing accounts, coaching team Requirements: 8+ years in customer success/account management with 3+ years in senior leadership; bachelor’s degree or equivalent; commercial mindset, AI fluency, data literacy (NRR, LTV/CAC), strong communication and operational experience in SaaS. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English