About this role
Manager, Contact Center at SRS Distribution. Location: Alpharetta, Georgia, United States. Role: leading operations, managing performance, developing staff Requirements: Bachelor's degree in business or related field, proven leadership in contact center/account management, strong analytical and communication skills, experience with CRM/contact center technologies, ability to set strategy and manage performance. Category: Customer Service Seniority: Mid Level Tools: CRM, Salesforce, Five9, NICE, Genesys, 8X8 Certifications: lean, six-sigma Commitment: Full Time Workplace: Onsite Languages: English