About this role
MULTI-PURPOSE CASH TRANSFER Program Assistant
Location: Idleb
Position Status: Full Time, Regular
[*Contingent to donor Funding*]
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
Program / Department Summary
Mercy Corps seeks to alleviate suffering, poverty, and oppression around the world. We recognize that instances of sudden change within a country or region are rare moments to enact significant, lasting change. Mercy Corps, with its global experience working in countries undergoing major transitions, brings knowledge, expertise, and strong management skills to position the agency as a partner of choice for progressive change in Syria. Mercy Corps has been operational in Syria since 2012 as a leading agency implementing triple nexus programming in one of the world's most complex humanitarian crises. Millions of Syrians remain displaced, essential services are degraded, and communities struggle with economic collapse, food insecurity, and limited access to healthcare, water, and protection services. At the same time, localized stability in some areas has created opportunities for early recovery and transition.
Mercy Corps humanitarian and development bridges emergency response with resilience‑oriented approaches, ensuring that lifesaving assistance continues while communities begin to rebuild systems, livelihoods, and social cohesion. Mercy corps is expanding its scope off programming to accelerate a shift by fast‑tracking critical support and strengthening local capacities for a sustainable humanitarian transition. Mercy Corps' focus is to rapidly deliver lifesaving assistance to crisis‑affected populations in Syria while enabling a strategic humanitarian reset that strengthens local systems, enhances resilience, and supports a transition toward early recovery and stabilization.
General Position Summary
Mercy Corps is looking for Multi-purpose Cash Transfer program assistance to support implementation of Cash assistance aimed at addressing basic needs for the Vulnerable Households in Al Ma'ra and Idleb districts in Idleb Governorate. Under supervision of the Humanitarian Response Coordinator, this position focuses on field level coordination, beneficiary engagement, data collection, monitoring and ensuring Cash Assistance is delivered safely, transparently and inline with Humanitarian standards. S/he will work closely with communities, Cash working Group Partners, financial services providers and internal team to ensuring high quality and accountable cash programming
Essential Job Responsibilities
Program Implementation
• Raise awareness about Mercy Corps activities and mobilize community actors through regular stakeholder/community meetings.
• Support the rollout of MPCT activities in targeted locations, including registration, verification, and distribution processes.
• Assist in conducting household assessments using standardized tools.
• Ensure accurate and timely data collection for beneficiary lists, vulnerability scoring, and eligibility checks.
• Participate in cash distribution events, ensuring compliance with safety and accountability procedures.
• Through Coordination and Collaboration with Sub-National Cash Working Group, monitor market conditions and report price changes or supply issues that may affect cash transfer values.
Community Engagement & Communication
• Conduct community outreach to explain program objectives, selection criteria, and assistance modalities.
• Maintain respectful, culturally sensitive communication with community members and local authorities.
• Collaborate with CARM to establishment and functioning of feedback and complaint mechanisms.
• Identify and report protection concerns or barriers to accessing assistance.
Monitoring, Evaluation, and Learning (MEAL)
• Assist PaQ teams with post‑distribution monitoring (PDM), market assessments, and satisfaction surveys.
• Ensure data quality by following data protection and confidentiality protocols.
• Document lessons learned and share observations to improve program design and delivery.
Coordination & Reporting
• Coordinate with field teams, finance, MEAL, and logistics to ensure smooth implementation.
• Prepare field reports, distribution summaries, and incident reports as required.
• Support coordination with vendors, financial service providers, and community committees.
• Report any irregularities, fraud risks, or operational challenges promptly
Accountability
Reports Directly to: Humanitarian Response Program Coordinator
Supervisory Responsibility: None
Works Directly with: Program team, enumerators, M&E Team, field-based logistics and finance teams.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
• BA/BS in economics, humanitarian studies, or related field (equivalent in a relevant to experience).
• At least 1-2 year of relevant experience working in a humanitarian or NGO setting; candidates with cash-based program experience are highly preferred.
• Experience of working with vulnerable communities in emergency or early recovery contexts.
• Demonstrated ability to meet deadlines and work independently and cooperatively with team members in a cross-cultural environment.
• Basic understanding of cash and voucher assistance (CVA) principles and market‑based programming.
• Knowledge of safeguarding, accountability, and humanitarian principles.
• Demonstrated flexibility and creativity in planning and problem solving.
• Proven ability to learn quickly and initiate solutions to achieve stated results and objectives.
• Effective verbal and written communication, multi-tasking, organizational and prioritization skills.
• Understanding of humanitarian context of Al Ma'ra and Idleb districts communities is required.
• Good command of Arabic and English (spoken and written) is required
• Detail-oriented and strong command of computer skills.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Team Engagement and Effectiveness
Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.
We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]).
الصون و الأخلاق
ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء
الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال
والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا
على ف ي الفاعلة الجهات بين المتبادل الإفصاح نظام حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم
ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل.
ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء
فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم
القوانين والعادات المحلية. والالتزام كور ميرسي بمنظمة الخاصة السلوك قواعد مدونة وقيم بسياسات في جميع الأوقات. كما
يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي .
كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف،
يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور ([email protected]).
RECRUITMENT SCAMS & FRAUD WARNING
Mercy Corps has become aware of scams involving false job offers. Please be advised:
Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on Job.sy.
Official Mercy Corps emails will always arrive from a @mercycorps.org email address.
Please report any suspicious communications to (([email protected]))
Personal Consent:
The organization collects your personal data for the purposes of managing the organization's recruitment related activities as well as for organizational planning purposes globally. Consequently, the organization may use your personal data in relation to the evaluation and selection of applicants including, for example, setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.
The organization is an international organization consisting of multiple affiliated companies in various countries. The organization has international sites and uses resources located throughout the world. Your data may be held on secure platforms globally, including outside of the EU. All personal data whether relating to recruitment or employment, is held on a secure platform and system which is subject to regular testing and audit. Unless stated in the job description that the post involves other organizations with which the information will be shared as part of the recruitment process, your personal data will only be shared with third parties where consent is given.
The organization participates in the Inter-Agency Misconduct Disclosure Scheme (the “Scheme”) (www.schr.info/the-misconduct-disclosure-scheme). Accordingly, we request information from a job applicant's previous employer(s) about any investigations which found that the applicant committed sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents of misconduct under investigation when the applicant left employment. By applying, you confirm your consent to the organization collecting your prior employment history under the Scheme as part of the application process. Your data will be stored for up to four years.
Important Notice: Mercy Corps never charges candidates any fees at any stage of the recruitment process. If you are asked to make a payment for a job opportunity claiming to be from Mercy Corps, it is a scam.
All official communication from Mercy Corps will come from an @mercycorps.org email address. We do not contact candidates via Gmail, Yahoo, WhatsApp, or other unofficial channels.
If you receive a suspicious job offer, please report it to us immediately.