About this role
ACE Account Service Desk Specialist (Tier 2 - ASD) – Bilingual at Chronos Operations, LLC. Location: Virginia or Colorado Springs or Anchorage. Role: supporting users, resolving tickets, documenting procedures Requirements: Bilingual English/Spanish, HS diploma, 2+ years IT help desk or customer support, knowledge of trade compliance or web portal support, available for rotating 24x7x365 shifts, U.S. citizenship and ability to pass CBP background investigation. Category: Information Technology Seniority: Entry Level Tools: Automated Commercial Environment (ACE), Microsoft Project, ServiceNow, Amazon Connect Certifications: hdi customer service representative, hdi support center analyst Commitment: Full Time Workplace: Remote Languages: English, Spanish