About this role
GCC Shift Lead at ibex. Location: Mandaluyong, National Capital Region (Manila), Philippines. Role: monitoring alerts, triaging incidents, coordinating teams Requirements: Bachelor's degree or equivalent, minimum 2 years BPO/KPO customer service experience, Level 1 support experience, knowledge of account/product/systems, ability to work graveyard/rotational schedules. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Onsite Languages: English