About this role
L1 Technician at In-Telecom. Location: Texas, United States. Role: providing support, troubleshooting issues, documenting tickets Requirements: 1+ year help desk or desktop support experience preferred; troubleshooting Windows, Microsoft 365, networking, printers, account access, and endpoint issues; strong customer service, documentation, and ticket ownership skills. Category: Information Technology Seniority: Entry Level Tools: Windows 10, Windows 11, macOS, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, Exchange Online, Active Directory, Microsoft Entra ID, Microsoft Intune, RMM Certifications: comptia itf+, comptia a+, comptia network+, microsoft 365 fundamentals, microsoft endpoint administrator associate Commitment: Full Time Workplace: Onsite Languages: English