About this role
Customer Solution Consultant, SCADA at Power Factors. Location: Montreal or Burlington. Role: resolving tickets, investigating issues, documenting knowledge Requirements: 5+ years in technical customer-facing roles, strong SQL/data analysis, SaaS and API troubleshooting, ability to own customer caseloads with SLA accountability, excellent English communication. Category: Customer Service Seniority: Senior Level Tools: SQL, Unity APM, Grafana, Tableau, Power BI, Python, REST APIs Commitment: Full Time Workplace: Onsite Languages: English