About this role
Senior Manager Customer Excellence at Asurion. Location: United States. Role: designing program, driving change, leading teams Requirements: 8+ years in CX/retail operations/service design with 3+ years people leadership; bachelor\u0002s degree in business/marketing/operations (advanced preferred); experience building CX programs, VoC platforms, journey mapping, and leading organizational change. Category: Customer Service Seniority: Senior Level Tools: Voice of the Customer (VoC) Commitment: Full Time Workplace: Remote Languages: English