About this role
The purpose of your role will be to interact with customers and support them via all channels (e.g. phone, email, website live chat) to ensure that Travelstart provides excellent Customer Service to all of its clients.
YOUR KEY RESPONSIBILITIES
Professionally process sales and/or customer service calls
Respond to customer queries across all relevant communication channels within a pre-determined timeframe
Resolve customer issues
Offer products and extras to clients
Maintain company and client confidentiality
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Queue management
Administrative tasks pertaining to Travelstart products and processes
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Collect and evaluate all relevant information to handle enquiries and complaints
Assisting other departments with specific duties when required
Booking and quoting of flights and packages as per client's requests
Recovery of failed or cancelled bookings
Calculation and quotation of Flights and schedule changes
YOUR PROFILE
Working knowledge of GDS
Experience in the Travel industry
Previous experience in e-commerce/online is preferable
Fluent in English and Arabic
Knowledge of Customer Service Principles and Practices
Problem analysis and problem-solving
Excellent interpersonal and listening skills
Excellent communication skills – verbal and written
Flexible and able to multitask
Diligent, accurate and details-oriented
Team player
Self motivated and proactive with a positive approach
Entrepreneurial mind-set
WHAT WE OFFER
Be part of the next fastest growing online business in Middle East
Experience an exciting blend of a vibrant start up environment and professional operations;
Work as part of a global, highly ambitious team and fast-growing company
Learn from some of the best entrepreneurs who have been building leading online businesses globally
Opportunities to work in other countries and/or for a higher position within the organization
Become part of a dynamic and highly motivated team with horizontal hierarchies
A great working atmosphere within in an international environment
Challenging and diversified tasks with direct responsibilities
Become an expert in the online space
Learn how to build an online start-up company from scratch in a truly entrepreneurial environment