FAMILY PRACTICE MEDICAL ASSISTANT-FT @ MEM

This is a Full-Time Position

Compensation Range: $18.86 to $27.60

Non-Exempt Position

Benefits: Medical, Dental, Life, Retirement, Paid Time Off

Supervisory-Specific Performance Expectations, Duties, and Responsibilities:

· N/A

Position-Specific Performance Expectations, Duties, and Responsibilities:

· Shows patients to the examination room and prepares them for the provider.

· Records patients' past medical history, vaccine status, vital statistics, and medication reconciliation.

· Maintains compliance within the department and clinic, as well as within state and federal regulations and policies.

· Working knowledge of phone: answers, greets, and directs by phone. Takes messages and documents in the patient's record.

· Cares for instruments, i.e., cleaning, packaging, and sterilizing (where sterilization equipment is available).

· Participates in mandatory in-services and attends staff meetings.

· Follows policies and procedures.

· Demonstrates knowledge of emergency preparedness and participates in drills.

· Respects the confidentiality of patient records and uses complete discretion when discussing patient information in accordance with HIPAA.

· Utilizes all department forms and documents in Electronic Medical Records (EMR) appropriately.

· Identifies victims and the process for reporting abuse.

· Collects, labels, and transports all specimens appropriately.

· Demonstrates proper techniques when setting up for procedures.

· Demonstrates knowledge of emergency and routine equipment and procedures.

· Collaborates with patient care planning. Actively participates in education specific to patient diagnosis and needs.

· Assists providers with special tests and procedures.

· Acts as a resource person to other staff members.

· Maintains a positive and supportive behavior towards team members, staff members, and other departments within the organization.

· Participates in process improvement teams or in interdepartmental efforts.

· Assesses every patient for safety, medication dosage appropriateness, and other needs.

· Acts as a liaison between patients, families, providers, and staff.

· Completes workload as assigned.

· Administers medication and performs treatment in accordance with standards of care. Translates medications into pediatric doses and uses proper equipment for the patient's size and age.

· Floats to other clinical departments as assigned.

· Performs other duties as assigned.

Organization-Specific Performance Expectations, Duties, and Responsibilities:

· Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.

· Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.

· Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.

· Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.

· Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.

· Maintains strict patient confidentiality at all times.

· Reports to work punctually and completes assigned duties within established timeframes.

· Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.

· Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.

· Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.

QUALIFICATIONS

· Must be at least 18 years of age (21 for positions requiring driving, with a valid driver's license).

· Must be legally authorized to work in the United States.

· Must successfully pass a background check.

· Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).

· Must complete an Employee Health meeting prior to starting employment.

EDUCATION, LICENSURE(S), AND CERTIFICATION(S)

Required Preferred

☒ ☐ Successful completion of a Medical Assistant Course.

☒ ☐ Must be Certified or Registered.

☒ ☐ Current Basic Life Support (BLS) certification (or be obtained within ninety (90) days of hire).

EXPERIENCE

Required Preferred

☐ ☒ One (1) year experience with patients in a clinic setting.