About this role
You are a sharp and experienced account manager, passionate about helping and leading corporations and marketing agencies to be successful in social media. You have enthusiastic business ethic, a service-oriented ethos, a keen understanding of social business, and the talent to forge strong connections with sophisticated clients.You will establish productive and trusted relationships with key stakeholders in multiple organizations. You will support clients’ social media strategies, advocate the full use of Hootsuite’s Enterprise-level product, and contribute to the overall positive image of the company.
You have 2+ years of account management or customer success experience, or equivalent industry experience. You have experience managing, consulting and negotiating with Fortune 1,000 corporations with proven success in growing existing accounts and relationships at scale. You have solid written, communication and presentation skills with both a passion for and experience with social media. You are comfortable in a fast-paced, entrepreneurial and rapid-growth environment.
Developing clear communication and guiding customers on their social journey as a trusted advisorActively managing the customer relationship and the lifetime value of clients across a large and diverse assigned customer baseOverseeing the initial launch and owning the ongoing adoption and renewal of Hootsuite Enterprise and other products across multiple organizations Developing a thorough understanding of assigned client’s industry trends, best practices and business goals with a focus on how social media drives business value and ROIIdentifying risk, upsell opportunities and working with internal and external stakeholders to present solutions Bonus Points…
Fluent in a language(s) other than English is a bonusFamiliarity with Hootsuite web and mobile dashboardHigh-level corporate understanding with the ability to seek and ask strategic questionsExperience with contract negotiations, contract renewal processes and Purchase OrdersFlexible day-to-day scheduleFunny/egoless (able to laugh at themselves)