About this role
Contact Center Director at Ich. Location: United States. Role: lead teams, establish governance, drive performance Requirements: Oversee enterprise contact center performance, lead multi-market teams, ensure COPC/SQM standards, manage budgets and vendor relationships. Category: Business Operations Seniority: Senior Level Tools: Dialpad, WFM, ACD, AI tools, Digital channel platform, AI governance Commitment: Full Time Workplace: Remote Languages: English