About this role
Standard Customer Success & Operations Manager DACH (ES) at Serrala. Location: Barcelona, Catalonia, Spain. Role: Owns renewal governance, Generates CS pipeline, Drives retention and lifecycle improvements Requirements: 5+ years in Customer Success, Operations, or Program Management in B2B SaaS; experience managing SMB/Mid-Market portfolios; native German and business-fluent English; strong project leadership and KPI/reporting skills; Salesforce proficiency; Planhat preferred. Category: Customer Service Seniority: Mid Level Tools: Salesforce, Planhat, Dashboards, Forecasting, Reporting Commitment: Full Time Workplace: Hybrid Languages: German, English