About this role
Key Responsibilities
Clinical & Workflow Support
• Collaborate closely with infusion and chemotherapy nurses to support daily clinic operations
• Assist with patient flow to ensure timely and efficient delivery of infusion services
• Serve as a clinical resource to help reduce bottlenecks and maintain smooth workflow in the infusion suite
Order Entry & Documentation
• Assist with accurate and timely entry of infusion-related orders as directed by providers and nursing staff
• Ensure orders are complete, signed, and appropriately routed within the electronic medical record (EMR)
• Communicate discrepancies, missing information, or concerns promptly to nursing staff and providers
Patient Safety & Quality
• Perform safety checks related to orders, patient identification, and documentation
• Help ensure chemotherapy and infusion orders align with established protocols and safety standards
• Monitor for potential issues that could impact patient safety and escalate concerns appropriately
• Adhere strictly to infection control, OSHA, and chemotherapy safety guidelines
Communication & Coordination
• Act as a liaison between infusion nurses, providers, scheduling, and front-office staff
• Support coordination of labs, treatment schedules, and follow-up needs as applicable
• Maintain clear, professional communication with patients and staff
Additional Duties
• Assist with stocking and maintaining clinical areas and supplies as needed
• Participate in quality improvement initiatives and workflow optimization efforts
• Perform other duties as assigned to support infusion services
Required Qualifications
• Certified or Registered Medical Assistant (CMA/RMA) or equivalent experience
• Completion of an accredited Medical Assistant program
• Current CPR/BLS certification
• Strong attention to detail and commitment to patient safety
• Ability to work effectively in a fast-paced, team-oriented clinical environment
Preferred Qualifications
• Prior experience in oncology, infusion, or chemotherapy settings
• Experience with EMR systems (Meditech, Epic, or similar)
• Familiarity with medical order entry and clinical documentation
• Knowledge of chemotherapy safety principles (training provided if needed)
Skills & Competencies
• Excellent organizational and multitasking skills
• Strong communication and interpersonal skills
• High level of accuracy and attention to detail
• Ability to prioritize tasks and respond calmly in high-acuity situations
• Professional, compassionate approach to patient care
Physical & Work Requirements
• Ability to stand and walk for extended periods
• Ability to lift and move supplies as needed
• Exposure to clinical environments, including infusion and chemotherapy settings