About this role
Support Specialist – Casino Player at Hard Rock Digital. Location: Florida or Toronto. Role: investigating complaints, managing escalations, documenting issues Requirements: 2+ years in online casino operations or player support, primetime evening availability, knowledge of regulated gaming markets (NJ preferred), investigative skills, cross-functional experience, and strong written/verbal communication. Category: Customer Service Seniority: Entry Level Tools: Atlassian Jira, Atlassian Confluence Commitment: Full Time Workplace: Hybrid Languages: English