About this role
Director, Customer Experience at Saint-Gobain. Location: Malvern or North America. Role: defining strategy, mapping journeys, driving insights Requirements: Bachelor's degree required; 10+ years in customer experience/marketing/digital/commercial roles; 7+ years leadership; experience in B2B/B2B2C and industrial/manufacturing sectors; expertise in journey mapping, CX strategy, CRM and voice-of-customer systems, KPI development, and executive influence. Category: Customer Service Seniority: Senior Level Tools: CRM, LMS, NPS Commitment: Full Time Workplace: Hybrid Languages: English