About this role
Customer Support Product Specialist (Global Customer Support Team) at Semrush. Location: Belgrade, Belgrade, Serbia. Role: supporting users, troubleshooting issues, managing requests Requirements: Strong English communication, multitasking, problem-solving, and technical troubleshooting; familiarity with Salesforce, Intercom, ticketing/chat systems, and product/marketing concepts; ability to meet KPIs and SLAs. Category: Customer Service Seniority: Entry Level Tools: Salesforce, Intercom, Microsoft Excel, Slack, Semrush, LLMs Commitment: Full Time Workplace: Hybrid Languages: English