About this role
CUSTOMER SUCESS MANAGER (H/F) at XEFI. Location: Rillieux-la-Pape, Auvergne-Rhône-Alpes, France. Role: limiting churn, managing onboarding, tracking kpis Requirements: Reducing churn, managing end-to-end onboarding, supporting merchants and franchisees, structuring CSM processes, creating support materials, tracking KPIs, and relaying customer feedback to product, tech and marketing teams; strong communication, curiosity and proactivity. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: French