About this role
Customer Success Director at HiveWatch. Location: El Segundo, California, United States. Role: leading team, building processes, driving retention Requirements: 8+ years in customer success/account management in B2B SaaS, direct people management experience, proven post-sale/process building, experience with enterprise CSM tooling, analytical and data-driven, based in or willing to work from El Segundo, CA with regular customer travel. Category: Customer Service Seniority: Senior Level Tools: Gainsight, Totango, ChurnZero Commitment: Full Time Workplace: Onsite Languages: English